Multi-platform survey (SMS, email, online and paper based surveys)
100 free SMS surveys for each account.
Unlimited surveys for one fixed price, you can complete unlimited surverys online.
Comply with your NHS contractual requirements
Real-time results and analytics with graphical representation.
Survey report, results poster & NHS local team letter
Give your patients the best opportunity to complete the pharmacy questionnaire with multi-device survey forms.
With increasing use of smartphones and tablet devices, it is crucial that as a business you are able to offer your customers the pharmacy survey on their prefered device.
You would need to select the number of returned surveys required for your pharmacy based on average monthly script volume (items). Select an option most appropriate for your pharmacy.
By clicking on the current survey tab, you can view the progress of your survey. The break down of online and paper based surveys, number of surveys completed and the remaining number of surveys.
You can send a survey form online through email, SMS and also you can transfer the responses from a returned paper questionnaire. Your patient can choose the most convenient method of completing the questionnaire.
Once you have the minimum number of returned questionnaires required for your pharmacy, you may close the survey by going to the results tab. This will open the review and analysis section of the system.
After closing the survey, you will be asked to review results for all questions and comment on each question. Also you will be required to select three areas for improvement and three strong performing areas and comment. This will appear in the final report.
In the archives tab, you can view all the previous survey documents that you have completed through the SurveyFocus system. You can view, download and print survey documents from here.
“We had issues with filling the surveys and then calculating the results manually before using surveyfocus, after using survey focus we have saved a lots of time. Its simple and easy to use.”